Shipping policy
At SoCoconut Candles, we take pride in creating and delivering handmade products that are crafted with care and attention to detail. We want to ensure that your shopping experience is as smooth and delightful as possible. Please take a moment to review our shipping policy to understand how we handle the delivery of your cherished items.
Processing Time: Each product at SoCoconut Candles is carefully handmade to maintain its uniqueness and quality. Our processing time typically ranges from (1-3 business days) before your order is shipped. Please note that during peak seasons or due to the intricate nature of certain products, processing times may be slightly longer.
Tracking Information: Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track the status of your shipment. Please allow a short period for the tracking information to become available in the carrier's system.
Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact us via email (intentions@sococonutcandles.com) as soon as possible.
Lost or Damaged Items: While we take every precaution to ensure your order reaches you in perfect condition, we understand that unforeseen circumstances can occur during shipping. If your order arrives damaged or goes missing, please contact us via email (intentions@sococonutcandles.com) immediately, and we will work with you to resolve the issue promptly.
Holiday and Peak Season Delays: Please be aware that shipping carriers may experience delays during peak shopping seasons, holidays, or adverse weather conditions. While we strive to ensure timely delivery, these factors are beyond our control and may impact the estimated delivery times.
If you have any questions or concerns about our shipping policy, feel free to contact us at (intentions@sococonutcandles.com). Thank you for choosing SoCoconut Candles, and we look forward to providing you with handmade products that bring joy and beauty to your life.